Terms and Conditions
Minimum Orders
Our minimum order is $450 of in stock items, excluding GST and freight
Payment Terms
All new customers are required to pay for order prior to despatch. A proforma invoice will be emailed to you for payment. Once payment is received into our bank account then the goods can be dispatched.
It is important that proforma invoices are paid promptly. Often our stock is in high demand and therefore we can only hold stock for proforma customers for 7 days. If payment is not made within that time the orders can be cancelled to enable stock to be released to other customers.
If after 2 orders paid in advance you would like to be considered for a credit account please contact us and request a credit application. Once this has been received, reviewed and accepted by us you will be notified that your credit account is available.
Payment needs to be made on the 20th of the following month.
Please be aware that a credit account is a privilege and will be revoked if payments are not made on time.
Delivery
We deliver most orders of plant pots on a small pallet to reduce handling and therefore protect them from damage and breakages.
Delivery charges are charged at a percentage rate of the order value, however a minimum charge applies.
The below table provides an indication of the costs but these are subject to change depending upon costs charged for the specific order.
REGION | Approx % rate | Minimum Charge |
Victoria |
|
|
Melbourne Metro | 10% | $45 |
Tasmania | 25% | $115 |
| Other VIC | 15% | $70 |
South Australia |
|
|
Adelaide Metro | 12% | $60 |
Other SA | 15% | $70 |
New South Wales |
|
|
Sydney Metro | 12% | $60 |
Other NSW | 15% | $70 |
Queensland |
|
|
Brisbane Metro | 15% | $70 |
Other QLD | 20% | $90 |
FNQ* | 15% FOB Brisbane | $70 |
Western Australia |
|
|
Perth Metro | 20% | $90 |
Other WA | 20% FOB Perth | $90 |
Northern Territory |
|
|
NT | 35% | $160 |
There will be additional costs for deliveries requiring:
Hand Unload (breakdown per pallet) $39.00
Tailgate Delivery $49.00
We can not deliver to PO boxes or any address we deem to be suspicious.
We are not responsible for any loss or damage to goods delivered to the incorrect address.
Please advise us at the time of order if you would like to collect from our warehouse in Carrum Downs Victoria, or organise your own freight.
We aim to despatch all orders within 48 hours of receipt as long as all items are available in stock.
Returns
We make every effort to ensure your items arrive in perfect condition.
Upon receipt of your delivery
Please inspect that the number of packages matches the docket before signing for the delivery.
Please unpack and check your items to ensure they are in good condition
If there are any issues please contact us within 3 days of receipt of the goods
Broken or damaged items - Please email photos of the damage along with your company name, invoice number and product code. We will either organise for the items to be collected and issue you a credit once returned
Incorrect items - If we have sent you the wrong item we will organise for it to be collected and send the correct item to you.
Items ordered in error – can be returned at your own cost for a nominal handling fee of 10% for restocking and admin as long as the item is in perfect condition and the packaging is intact.
Some items in the range are handmade and have reactive glazes that means not every item is identical. You need to be aware that items can not be returned due to these issues which are actually a feature of the product.